About Our Brand
Born from a passion for redefining modern femininity, our brand has rapidly emerged as a fresh voice in the UK fashion scene. Known for our bold creativity and fearless approach to design, we've quickly captured the hearts of fashion-forward women who refuse to compromise between style and comfort. What started as a vision to create versatile pieces for the contemporary woman has evolved into a movement, earning us recognition as one of the UK's most exciting emerging lifestyle brands.
Email Us
✉️ Email: info.lavandeshop@gmail.com
We're here to help with any questions about your order, sizing, returns, or our products. Our dedicated customer service team is committed to providing you with the best possible shopping experience.
Please allow 24 to 48 hours for us to reply to your email. For urgent inquiries, we prioritize order-related questions and will do our best to respond as quickly as possible.
OPENING HOURS
Monday to Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 5:00 pm
Sunday: Closed
Alternatively, you can fill out the contact form below, and we’ll get back to you as soon as possible.
Frequently Asked Questions
Where is my order confirmation email?
Where is my order confirmation email?
We will send emails after you place your order — an order confirmation email once your order is placed, and a shipping confirmation email once your package has been shipped.
If you did not receive your order confirmation email, please make sure to check your Spam folder first.
If you used your phone number instead of an email address at checkout, you will not receive a confirmation email.
Please contact our Customer Support with the email address you'd like to add to your order, so we can send you the shipping confirmation and tracking number.
How long before my order ships?
How long before my order ships?
It takes 2 to 5 business days to process and ship your order after it is placed, depending on inventory levels.
You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.
How long does shipping take?
How long does shipping take?
We offer two shipping methods: Standard Shipping and Express Shipping.
- Takes 7 to 14 business days after your order is processed.
- Takes 5 to 8 business days after processing.
If your product is low on stock, delivery may be delayed by an additional 2 to 3 business days.
Rest assured, we’re doing our best to get your order delivered as quickly as possible.
Can I change my address?
Can I change my address?
If you made a mistake when entering your delivery address, you can still update it before your order is shipped.
In some cases, minor address changes may still be possible after the order has shipped.
Please make sure to contact us as soon as possible if you need to update your address.